Company: Shelby Group LLC
Website: shelbygroupllc.com

Welcome to Shelby Group LLC. These Terms & Conditions for Pricing and Plans govern the pricing, package structure, service inclusions, payments, renewals, and related conditions for all services offered by Shelby Group LLC through its website, proposals, invoices, and service agreements.

By purchasing, subscribing to, or engaging with any Shelby Group LLC pricing plan, package, or custom quote, you agree to the terms outlined below.

1. General Pricing Information

All prices displayed on our website, proposals, quotations, presentations, invoices, or promotional material are provided for general informational purposes and may be subject to change at any time without prior notice.

Pricing may vary based on:

• project scope
• timeline and urgency
• complexity of requirements
• number of pages, users, integrations, or features
• third-party software or licensing requirements
• support and maintenance level
• customization needs

Published plans are intended as standard starting packages and may be adjusted depending on the specific needs of the client.

2. Scope of Plans

Each pricing plan offered by Shelby Group LLC is based on the scope specifically mentioned in that plan. Any work, feature, function, integration, or service not expressly included in the selected plan shall be considered outside scope and may require an additional fee.

Examples of items that may be billed separately include:

• extra pages or content uploads
• advanced UI/UX customizations
• third-party API integrations
• paid plugins, themes, or software licenses
• custom automation workflows
• custom dashboards or reporting systems
• additional revisions beyond the included limit
• ongoing maintenance and support not included in the selected package

3. Custom Quotes

If a client’s requirements go beyond the standard plans listed on the website, Shelby Group LLC may issue a custom quotation or proposal. In such cases, the approved custom proposal shall override any standard website pricing.

Custom quotes are typically valid for a limited period and may expire if not accepted within the stated validity window.

4. Payment Terms

Unless otherwise agreed in writing, all services are subject to advance or milestone-based payment terms.

Shelby Group LLC may require:

• full upfront payment for fixed-price starter packages
• partial upfront payment before work begins
• milestone payments for larger or custom projects
• recurring monthly or annual billing for subscription-based services

No work shall commence until the required initial payment has been received and confirmed.

Failure to make payments on time may result in project delays, suspension of services, or cancellation of the engagement.

5. No Guaranteed Outcomes

While Shelby Group LLC strives to deliver high-quality services and measurable value, we do not guarantee specific business outcomes, rankings, revenue, leads, traffic, conversions, or commercial results unless expressly stated in a signed agreement.

Any timelines, performance expectations, projections, or estimated results shared by Shelby Group LLC are good-faith estimates only and shall not be interpreted as guarantees.

6. Revisions and Change Requests

Each pricing plan may include a limited number of revisions, depending on the service purchased. Once the included revision limit is exhausted, any additional changes may be billed separately.

A revision means a reasonable modification to existing approved work. A revision does not include a full redesign, major direction change, or newly introduced requirement after approval.

Any request that materially changes the agreed scope, structure, timeline, or deliverables may be treated as a change request and quoted separately.

7. Subscription and Recurring Plans

For services offered on a monthly, quarterly, or annual subscription basis, the client agrees to recurring billing as per the selected plan.

Recurring plans may include services such as:

• hosting
• maintenance
• SEO/content automation
• AI automation services
• virtual staffing support
• software support retainers
• managed business services

Unless otherwise agreed in writing:

• subscription fees are billed in advance
• fees are non-refundable once the billing cycle begins
• cancellation requests must be submitted before the next billing date
• services remain active only while the subscription remains in good standing

8. Delays Caused by Client

Project timelines depend on the client providing timely approvals, content, access credentials, assets, feedback, and any other required information.

Shelby Group LLC shall not be responsible for delays caused by:

• late responses
• incomplete content or files
• delayed approvals
• lack of access to systems or platforms
• changes introduced after project commencement

Where delays are caused by the client, the delivery timeline may be revised accordingly.

9. Third-Party Costs and Services

Certain plans may require or involve third-party services, such as hosting providers, domain registrars, plugins, APIs, design tools, CRM systems, cloud platforms, advertising tools, or external software subscriptions.

Unless specifically stated otherwise, third-party costs are not included in Shelby Group LLC pricing and shall be borne by the client directly.

Shelby Group LLC is not liable for interruptions, pricing changes, license restrictions, outages, or policy changes imposed by third-party providers.

10. Taxes and Transaction Charges

All prices are exclusive of taxes, duties, levies, withholding, transfer fees, merchant processing fees, or other governmental or financial charges unless explicitly stated otherwise.

The client shall be responsible for any applicable taxes or bank charges related to the payment of services.

11. Refund Policy

Due to the nature of digital services, consulting, development, strategy, design, automation, and custom work, payments made to Shelby Group LLC are generally non-refundable unless otherwise agreed in writing.

Refunds shall not be issued for:

• completed work
• partially completed work already in progress
• time reserved for the client
• subscription periods already commenced
• third-party purchases or licenses
• delays caused by the client
• change of mind after work begins

If any refund is approved at Shelby Group LLC’s sole discretion, it may be processed after deducting work completed, hours used, third-party expenses, and administrative costs.

12. Service Suspension or Termination

Shelby Group LLC reserves the right to suspend or terminate services if:

• payment remains overdue
• the client breaches these terms
• abusive, unlawful, or unethical conduct occurs
• false, misleading, or unauthorized information is provided
• the requested work violates applicable laws or third-party rights

In such cases, Shelby Group LLC shall not be liable for any direct or indirect loss arising from suspension or termination.

13. Intellectual Property

Unless otherwise agreed in writing, final deliverables created specifically for the client may be transferred to the client upon full payment of all applicable charges.

Shelby Group LLC retains ownership of:

• pre-existing tools, frameworks, systems, processes, and methodologies
• internal templates and reusable code libraries
• proprietary automation structures
• conceptual approaches and non-client-specific assets

Any third-party components used in a project remain subject to their own respective license terms.

14. Promotional Use

Unless prohibited by a written confidentiality agreement, Shelby Group LLC may display completed work, project summaries, screenshots, brand references, or non-confidential deliverables in its portfolio, presentations, website, or marketing materials for demonstration purposes.

15. Limitation of Liability

To the fullest extent permitted by law, Shelby Group LLC shall not be liable for any indirect, incidental, special, consequential, or business losses, including loss of revenue, profits, data, business opportunities, goodwill, or anticipated savings.

Shelby Group LLC’s total liability, if any, shall in no event exceed the amount actually paid by the client for the specific service giving rise to the claim.

16. Changes to Pricing and Terms

Shelby Group LLC reserves the right to modify, update, revise, or discontinue any pricing plan, package structure, service inclusion, or term at any time.

Any revised terms shall become effective once posted on the website or otherwise communicated in writing. Continued use of our services after such update shall constitute acceptance of the revised terms.

17. Governing Understanding

These Terms & Conditions for Pricing and Plans work alongside any proposal, invoice, service agreement, statement of work, or custom contract issued by Shelby Group LLC. If there is any conflict, the signed custom agreement or approved proposal shall take precedence for that specific engagement.

18. Contact Information

For any questions regarding pricing, plans, billing, or service scope, please contact:

Shelby Group LLC
Website: shelbygroupllc.com